Privacy Policy
Your privacy and payment security are important to us. Learn how we collect, use, and protect your personal information.
Last Updated: November 19, 2025
Welcome to Tutors Link Lucknow
At Tutors Link Lucknow, we are committed to protecting your privacy and ensuring the security of your personal and payment information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
All subscription payments are processed securely through Razorpay, a PCI-DSS compliant payment gateway. We never store your credit card, debit card, or banking information on our servers.
By using Tutors Link Lucknow, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Information We Collect
- Personal information (name, email, phone number, address)
- Educational details (class, subjects, academic records)
- Profile pictures and documents (ID proofs, certificates)
- Payment and transaction information (processed securely via Razorpay)
- Device information and usage data
- Location data for tutor matching
How We Use Your Information
- To connect students with suitable tutors
- To process payments and maintain transaction records
- To improve our services and user experience
- To send important updates and notifications
- To verify tutor credentials and ensure safety
- To provide customer support and resolve issues
Payment & Pricing Information
- All payments are processed securely through Razorpay payment gateway
- We accept UPI, Credit/Debit Cards, Net Banking, and Wallets
- Subscription fees: Starting from ₹199/month for teachers
- Premium plans offer enhanced visibility and unlimited applications
- Payment information is encrypted and never stored on our servers
- Transaction details are maintained for 7 years as per legal requirements
Refund & Cancellation Policy
- Subscription cancellations can be made anytime from account settings
- Cancelled subscriptions remain active until the end of billing period
- Refunds are processed within 7-10 business days for eligible cases
- Pro-rated refunds may be issued for service disruptions on our end
- No refunds for partial subscription periods or unused services
- Contact support@tutorslinklucknow.com for refund requests within 7 days
Data Security & Payment Safety
- Industry-standard SSL/TLS encryption for all data transmission
- PCI-DSS compliant payment processing through Razorpay
- Secure servers with regular security audits and updates
- Limited access to personal information by authorized personnel only
- Two-factor authentication for sensitive operations
- Compliance with IT Act 2000 and data protection regulations
Data Storage & Retention
- Your data is stored securely on encrypted cloud servers
- We retain your information as long as your account is active
- You can request deletion of your data at any time
- Backup data is retained for 30 days after deletion
- Transaction records are kept for 7 years for legal compliance
- Inactive accounts are archived after 2 years
Your Rights
- Access your personal information anytime through your profile
- Request correction of inaccurate information
- Delete your account and associated data
- Opt-out of marketing communications
- Export your data in a portable format
- Object to processing of your personal information
Information Sharing
- We never sell your personal information to third parties
- Limited sharing with matched tutors/students for connection purposes
- Payment data shared with Razorpay for secure transaction processing
- Legal authorities if required by law
- Service providers who assist in operations (under strict agreements)
- With your explicit consent for any other purpose
Cookies & Tracking
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies help us remember your preferences, understand how you use our services, and improve overall functionality.
Essential Cookies
Required for basic site functionality and security
Analytics Cookies
Help us understand usage patterns and improve services
Preference Cookies
Remember your settings and personalize experience
Children's Privacy
Our services are designed for students of all ages. For users under 18 years of age:
- •Parental consent is required for account creation
- •Parents/guardians have full access to their child's information
- •We do not knowingly collect sensitive information from minors without consent
- •Parents can request deletion of their child's account at any time
Questions About Privacy or Refunds?
If you have any questions, concerns, or requests regarding this Privacy Policy, refunds, cancellations, or your personal information, please don't hesitate to contact us.
Business Details
Business Name: Tutors Link Lucknow
Email: tutorslinklucknow@gmail.com
Support Email: support@tutorslinklucknow.com
Phone: +91 78001 07763
Address: Lucknow, Uttar Pradesh, India
Policy Updates
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.